Terms of sale

These terms apply to the two products sold on ninadalle.com: the grooming pass and the gift card. The grooms themselves are not paid for online: they are paid for at the salon.

This English version is provided for convenience. The French version is the one that applies.

1. The seller

TOP DOG, société par actions simplifiée (SAS), trading as Nina Dalle Toilettage, 32 boulevard Beaumarchais, 75011 Paris. SIRET: 821 952 173 00028. Contact: contact@ninadalle.com, 06 24 75 82 99.

2. The products

The 10-groom pass

The pass entitles you to 10 sessions of the groom chosen at purchase, for the dog described at purchase, at the price shown before payment. Dematting and add-ons are not included: they are paid for at the salon, at the normal price. The pass is valid for 12 months from the date of purchase. Grooms not used by that date are lost. It can be given as a gift. It cannot be combined with the first-visit offer.

The gift card

The gift card is worth the amount paid. It is used at the salon, by appointment, for a groom or in the shop, in one or several visits. It is valid for 12 months from the date of purchase. It cannot be exchanged for cash, nor refunded once the withdrawal period has ended. Each card carries a unique code: keep it, as you will be asked for it at the salon.

3. Prices and payment

Prices are in euros, all taxes included. Payment is made by bank card on SumUp’s secure page. The sale is concluded when the payment is accepted; you then receive a confirmation by email.

4. Delivery

Nothing is sent by post. The gift card arrives by email, as a PDF, within minutes of payment. The pass is recorded at the salon in your name; its confirmation arrives by email.

5. Right of withdrawal

You have fourteen days from the date of purchase to change your mind, without having to give a reason. Simply write to us at contact@ninadalle.com with your name and the purchase reference. We refund you within fourteen days, by the payment method you used.

If a groom from the pass has already been carried out, or if the card has already been used, during that period at your request, the refund is reduced by the value of what has been used, at the normal price.

6. Appointments, cancellation

Grooms paid for with a pass or a card are by appointment. Please change or cancel at least 24 hours beforehand: an appointment not cancelled in time is deducted from the pass or the card.

7. Complaints and mediation

For any complaint, write to us or call the salon: we always look for a solution. If no agreement is reached, you may refer the matter free of charge to a consumer ombudsman (médiateur de la consommation); the salon gives you the contact details on request. You can also use the European online dispute resolution platform.

8. Applicable law

These terms are governed by French law. Your data is processed as explained on the Privacy page.

Last updated: 13 November 2026